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Tractor Supply Co. as model of “How Not to do Customer Relations”

All it takes is that little symbol of fouled customer relations to sour someone on a place, and <poof> the customer is gone.

Tractor Supply did that with style.

When I bought the steel pipe shackle months ago, I had a suspicion it was the wrong size. But being at the Tractor Supply Store here in Harrisburg, I purchased it along with the multitude of other stuff.

When it turned out to be the wrong size, I returned with receipt in hand, and brother, did I get a lesson in bad customer service.

The Tractor Supply store manager was rude, aggressive, angry. The cashier lady was lost in space, clueless, dreamy, unhelpful.

They would only issue an $8.00 refund if I gave them my credit card, my name, my address, etc. In other words, they wanted my data. No cash refund, and the receipt was no good without a credit card.

Did you know that Tractor Supply is not a Better Business Bureau member?

How many big retailers are not BBB accredited? Very very few. It is hard to take a retailer seriously unless they are BBB accredited, because it means that the retailer holds themselves to a standard of accountability that customers across America have come to expect.

Well, that is not Tractor Supply’s standard. My BBB complaint was processed and overtures to Tractor Supply by BBB went unheeded, with no response. No satisfaction.

So I called Tractor Supply’s main number in Tennessee, their “Customer Solutions Center,” 877-718-6750.

What a joke that is.  No one to speak with on any line or option, no customer service. Every option ends at “please visit our website,” or “please contact your credit card provider.” Tractor Supply provides zero opportunities to speak to any human being, much less a customer service representative.

Tractor Supply lost me as a customer. If they cannot belong to the BBB and guarantee their customers that they can expect professional and honest service, then they do not deserve my money.

If you go to Tractor Supply’s website, you will be treated to a long list of high values and ethics stuff they say they live by. Don’t believe it. It is there for show, as they showed me.

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